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Sneaky
Pete's Inc. eStore
Why
buy from Sneaky Pete's Inc.?
Contact
Sneaky Pete's Inc
Frequently
Asked Questions
Terms
and Conditions
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- Backed
as a wholesale distributor since 1977.
- Low, warehouse prices open to
the public, updated daily with input from customers and
visitors.
- Over 5000 items in stock with
a wide selection of specs and brands.
- Shipping cost is calculated while you
shop using UPS
rates.
- Secure online ordering (128-bit encryption)
with email confirmation of orders. A fast Microsoft IIS
Server with state-of-the-art security features, full-function
Search, and online package tracking.
- Easy return, exchange and credit
procedures.
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Why
buy from Sneaky Pete's Inc.?
- No
sales
tax! (Except PA residents)
- We
carry only name-branded, quality products with the the highest
reliability based on our 25 years of experience in athletic
footwear.
- We
are a registered reseller of all of the brands/products
we carry.
- Unlimited
brand selection with expanding categories.
- One-stop
shopping for all your athletic footwear needs!
- Quality
Products, Reliable Shipping and Excellent Service!
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Contact
Us
- By Mail/Shipping:
Sneaky Pete's Inc.
5 West Lancaster Avenue
Ardmore, PA 19003
- By Phone:
Hours: 10:00 AM-8 PM EST, (Mon.-Fri.) 10 AM-5:30 PM (Sat) 10AM-5PM
(Sun)
Sales/Phone Orders: 1-888-697-9970
Customer Service: 1-610-642-4470
- By Email:
sales@sneakypetes.biz
Frequently
Asked Questions (FAQ)
....FAQ
- After Placing an Order
... (Order Numbers,
Combining Orders, Shipping)
....FAQ
- After Receiving an Order
..... (Returns,
Broken/Wrong Items)
How
long has Sneaky Pete Inc. been in business?
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Our company started in 1977. Our long time stance has proved
Sneaky Pete's to be the best in retail athletic footwear sales.
Our staff is dedicated to provide the very best in service
and support.
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What's
your return for credit policy? Go
to Top
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Customers
should check for accuracy and discrepancies between what was
ordered and what was received within seven calendar days after
receiving the goods. The 10-day money back policy is for the
current price(s) of item(s) in the form of credit or exchange
only. Customers must submit an online Return
Merchandise Authorization
request before returning any goods. Products, with a copy
of the invoice and all packaging materials, must be returned
to Sneaky Pete's Inc. within 10 days of shipment. Shipping
fees and labor charges are nonrefundable. Customer is responsible
for return shipping. Use our shipping address for returns.
Please write the RMA number clearly on the outside of the
box. Make sure your returned merchandise reaches us within
10 days of the original shipping date. Returned products that
do not meet this requirement will not be received for credit
purposes.
Customer
must package the products properly. Sneaky Pete's Inc. is
NOT responsible for any damage to the products during transit
by the shipping company. Damaged items are not eligible
for money back guarantee. We suggest that customers get
a receipt of any packages shipped back to us. Sneaky Pete's
Inc. is NOT responsible for any package lost during shipping.
A replacement of the same or equal item will be shipped
to you within 1-3 business days after the item is received.
Sneaky Pete's Inc. is responsible for the cost of shipping
the replaced item back to customers via UPS Ground. Sneaky
Pete's Inc. does not offer cross-shipping or escrow.
The
following items are NOT refundable: CUSTOM ORDERS, SPECIAL
ORDERS, CUSTOM PRINTING, USED OR WORN MERCHANDISE. *Customers
must sign off on ALL artwork proofs.
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What
is your Policy on Internet Privacy? Go
to Top
| Sneaky
Pete's Inc. respects the customer's demands and requests.
We do not sell names, information, or customer databases to
third party organizations. Any and all information gathered
during a sale is secure. Credit Card information will not
be published or sold to third party organizations or valid
credit card corporations. Your private information will remain
secure. Sneaky Pete's Payment Center requires a secure server
running Active Server Pages (ASP) files that guarantee all
information is stored in variables located on the server.
No cookies or JavaScript will be used to store information
on the user's computer.
All
information is encoded 128-bit encryption for maximum protection.
This method guarantees a secure transaction. Your privacy
is important to us. If you ever feel your rights have been
violated, please call us toll free at 1-888-697-9970. To
contact via the Internet, click here to email us at support@sneakypetes.biz.
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How
can I track my shipment? Go
to Top
| We
have made it very easy for you to check the status of your
order and track your UPS shipment during transit. When your
order is shipped, you are emailed a tracking number. Your
order details and order number will be confirmed with an email
within five minutes after you place your order. During
transit of your package, you may enter that tracking number
into the form provided on our home page. Another window will
pop up and take you to the UPS site for tracking. |
How
long until my product is shipped? Go
to Top
| Most
items are shipped within 1-2 business days. Most orders received
before 2pm EST are processed and shipped on the next business
day. |
How
long until I receive my order?
Go
to Top
|
Our default
shipping method is UPS Ground. By this method, UPS suggests
1-5 business days delivery time. This varies by how far you
are from Ardmore, PA. It usually takes only one day to deliver
to most Pennsylvania or New Jersey locations. |
When
I leave your site, my Shopping Cart is deleted?
Go
to Top
| Some
information gathered during your last sale is kept in Session
Variables. This information is mostly just your first and
last name. This allows returning customers to check out faster.
Some computers may have Cookies disabled which will not allow
Session Variables to be stored. If that is the case, the shopping
cart will be deleted. If you have Cookies enabled on your
computer and your shopping cart is still being deleted, then
Click
Here!. This will reset your current cookie.
All your previous information may be deleted, but the problem
will be fixed from now on. For more information about enabling
web cookies, visit http://www.microsoft.com/ie. |
What
happens after I place an Order? Go
to Top
| See
this page for all your questions about what happens after
you place an order, click FAQ
- After Placing an Order (Order Numbers,
Combining Orders, Shipping) |
I
received my order. I need help with my Packing Slip/Returns?
Go
to Top
| See
this page for all your questions about what happens after
you receive your order, click FAQ
- After Receiving an Order (Returns, Broken/Wrong
Items) |
Go
to Top
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ACCESSORIES